Shoprite is seeking individuals
Reference Number: SHO230615-5
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Job Type: Permanent
Position: Customer Support Specialist
Country: South Africa
Location: All businesses
The Customer Support Specialist is responsible for providing technical and general account payment support to Money Market Account guests. They manage customer queries, ensuring client satisfaction, and collaborate with Computicket and Shoprite customer care agents to assist MMA guests.
Additionally, they handle escalated incidents and provide progress updates while supporting the client throughout the process. The Customer Support Specialist also utilizes their query support knowledge to support new MMA design and product developments. This job requires the flexibility to work weekends and/or evenings.
Job Advertisement Details:
Job Order: Finance
- Act as the customer-facing voice for account payment customer issues.
- Address and investigate customer difficulties, providing feedback to call center or clients.
- Conduct in-depth analyses on account payment customer issues, logging legitimate difficulties with the appropriate dealer, and following up with affected dealers to provide frequent feedback to the customer regarding their disagreement.
Shoprite is seeking individuals
The responsibilities of the customer support team at MMA include providing detailed and informative service to guests, working with other support teams to ensure a high level of support, driving improvements in support processes, and acting as the voice of the customer by reporting areas for improvement. They also seek to address customer concerns and communicate trends to leadership, assist with communication during new releases, and develop expertise in MMA products and features. The team is also responsible for streamlining knowledge and escalation processes across all customer support sectors.
It is necessary to have excellent skills in handling customers, resolving conflicts, and solving problems while prioritizing the quality of customer experience. Proficiency in Microsoft Office is also essential, especially in Excel.
Shoprite, a leading retail chain, is currently seeking individuals who are eager to learn and grow within the company. The company is offering an exciting opportunity for Extra people to join their team by providing them with a comprehensive 3-month training program. This program is designed to equip individuals with the necessary skills and knowledge to excel in the retail industry.
Upon successful completion of the training program, candidates will be offered a permanent position within the company. This is an excellent opportunity for individuals who are looking to start a career in the retail industry and are willing to work hard and learn.
The training program will cover a wide range of topics, including customer service, sales techniques, inventory management, and store operations. Participants will also have the opportunity to work alongside experienced professionals and gain hands-on experience in a real-world retail environment.
In addition to the training program, Shoprite offers a competitive salary package and a range of benefits, including health insurance, retirement plans, and paid time off. The company also values diversity and inclusivity and is committed to creating a supportive and inclusive work environment for all employees.
If you are a motivated individual who is looking for a challenging and rewarding career in the retail industry, then this opportunity could be the perfect fit for you. Apply now to join the Shoprite team and start your journey towards a successful career in retail.